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Optimising the Customer Experience
About the Event:
If you don’t understand your customer data, how can you optimise the customer experience?
New Zealand insurers are in the midst of integrating systems and databases to gain a clearer view of their customer. This clarity will be even more vital under the incoming COFI regime, to ensure customers are treated fairly not just when selling a product, but in designing it.
Join us on 23rd February where leading insurers will share their transformation experience to date, future goals, and opportunities for InsurTechs to help prepare for the introduction of COFI.
Time: 5pm – 6.30pm
Location: Deloitte, 80 Queen Street
Event Type: In Person
Cost: Free for members of InsurtechNZ $25 for non Members
The event will be recorded and available to view here after 23rd February 2023.
With thanks to our speakers:
Billy Miller, CIO at Fidelity Life
David O’Carroll, Risk Advisory Director at Deloitte
Debbie Eyre, COO and Director at Cigna Life Insurance
Greg Moore, Chief Digital & Data Officer at Tower Insurance
Sukhjit Gill, Senior Legal Counsel at Southern Cross Health Society